Two years ago, IBM implemented one of the largest Service Cloud deployments within its own contact center. In this session, we’ll share what’s happened since, including implementations of Field Service Lightning, and how Watson AI and Einstein Next Best Action work together in one of the largest customer support systems globally.
In this session, you will learn:
1. How one of the largest service cloud deployments is continuing to innovate today
2. How IBM Watson Discovery AI can be integrated with Einstein NextBestAction AI
3. How IBM deployed Field Service Lightning globally